145 King Street West: Tenant Information Manual

 

At QuadReal Property Group, we are committed to maintaining the highest level of customer service and support for our tenants. This online Tenant Information Manual provides valuable information for new and existing tenants at 145 King West. It must be used in conjunction with, but not limited to, other documentation regarding your tenancy as follows:

  • Your lease and related documentation
  • Emergency Procedures – Building Occupants (Please ensure your employees have a copy of the emergency procedures information, which is a critical component of the life safety plan for 145 King West.)
  • Tenant Design Criteria Manual and General Information, which provides important information related to construction and renovations of your suite

Please do not hesitate to contact us with any questions, requests or concerns at 416.673.7386 or visit the Management Office located on the ground floor in Suite 102.

ABOUT US
Welcome to 145 King West
QuadReal Property Group Privacy Statement

MANAGEMENT OFFICE AND BUILDING OPERATIONS
Management Office
Management Directory
Hours of Operation
Getting to 145 King West
Location Map
Local Business Directory
Retail Directory
Tenant Design Criteria Manual
Environmental Program
FLAP: Fatal Light Awareness Program
Statutory Holidays

TENANT AND BUILDING SERVICES
Tenant Service Requests
Moving Guidelines
Tenant Insurance Requirements
Shipping and Receiving Facility
Canada Post, Couriers and Deliveries
Parking
Signage
Lost and Found
Smoking Policy
Accessibility

SECURITY AND LIFE SAFETY
Building Security
Building Access and Access Card System
Tenant Security Guidelines
Power Failures
Fire and Life Safety
Bomb Threats
Emergency Procedures Guide
Emergency Numbers
Emergency Notification Procedures

CENTRAL BUILDING SERVICES
Heating, Ventilation and Air Conditioning (HVAC)
Elevators and Escalators

HOUSEKEEPING
Scheduled Janitorial Services
Paper Recycling Program
Window Cleaning

 

 

Tenant Manual: About Us

 

Welcome to 145 King West
Located on the southwest corner of York Street and King Street West, 145 King West is a 28-storey building in the heart of Toronto’s financial district. With a renovated retail concourse that includes financial and food services, our building offers direct access to St. Andrew subway station and the underground PATH walkway to GO Transit and Union Station. Other key building features include a newly renovated lobby with soaring 22-foot glass entrances, a full-service restaurant on the ground floor, fibre-optic access and two levels of underground parking.

145 King West incorporates state-of-the-art technology for the security, safety and comfort of our tenants, with on-site property management, a proximity card access system and security personnel available 24 hours a day, 365 days of the year.

QuadReal Property Group Limited Partnership proudly provides Property Management.

 

QuadReal Property Group Privacy Statement
QuadReal is a leading, fully integrated real estate services company providing investment management, property management, leasing and development services. While privacy has always been treated as a priority at QuadReal Property Group, we have now taken more formal steps to promote responsible and transparent practices in the management of personal information in accordance with various privacy information protection statutes. This Privacy Policy describes QuadReal Property Group’s policies regarding the collection, use, disclosure, and retention of Personal Information.

We ensure that our employees sign a code of business conduct that requires the safeguarding and proper use of confidential information, including personal information.  We also have appropriate controls on the protection of personal information within our systems and websites and ensure that our employees are trained to respect privacy of personal information at all times.

We will continue to review and amend our Privacy Policy to ensure it remains current with the changing environment and regulations and it may be supplemented or modified by agreements entered into between QuadReal Property Group and an individual or organization from time to time.


 

 

Tenant Manual: Management Office & Building Operations

 

Management Directory

If you have a question, request or concern related to your tenancy, please feel free to contact any member of the management staff:

Elspeth Evans
General Manager
elspeth.evans@quadreal.com
416.673.7562

Tammy Gosse
Property Manager
tammy.gosse@quadreal.com
416.673.7562

Fatima Fererra
Administrative Assistant
fatima.ferrera@quadreal.com
416.673.7556

Mendy Vuong
Property Administrator
mendy.vuong@quadreal.com
416.673.7565

Perk DeMara
Vice President, Leasing
perk.demara@quadreal.com
416.673.7386


Hours of Operation
145 King Street West is open Monday to Friday from 8 a.m. to 6 p.m., excluding statutory holidays. For your convenience, the entrance doors are unlocked providing unrestricted access to the building. At all other times a building access card is required to gain entry to the building and/or your floor.

Management Office:
The Management Office is open Monday to Friday from 8:30 a.m. to 5 p.m. During this time, please call or visit us with any requests you may have.

Building Security:
Building security is on site 24 hours per day, 7 days a week. The Security Office is located on the Concourse level. Visit the Security Office to obtain security access cards.

HVAC Hours:
Conditioned air is supplied to your suite and the common areas Monday through Friday from 6 a.m. to 9 p.m.

Lighting Hours:
Monday to Friday, from 7 a.m. to 6 p.m. If you require lighting for longer hours, please push the grey button in the lower corner of the nearest thermostat to activate.

Concourse Hours:
Monday to Friday, from 8 a.m. to 6 p.m. The restaurants and retailers on the concourse are open from 8 a.m. to 6 p.m. Please note that hours for some of the services vary. For example, coffee shops may open as early as 6:30 a.m.

Shipping/Receiving Dock Hours:
Monday to Friday, from 7 a.m. to 5 p.m.

Freight Elevator Hours:
Monday through Friday from 6 p.m. to 9 p.m. and 10:30 p.m. to 6 a.m. 24 hours a day on weekends and statutory holidays. To secure a specific time, please contact the Management Office.

Canada Post:
Pick-ups are Monday to Friday at 9 a.m. and 5 p.m.

 

Getting to 145 King West

By Streetcar
Along King Street: Exit the streetcar at York Street and enter the main lobby at King Street West and York Street.

By Subway
Exit the subway at St. Andrew station. Leave the station via the southeast tunnel and enter the 145 King concourse. Take the escalator from the concourse level to the building’s main lobby and elevators. (There’s no need to go outside in the winter or rain.)

By GO Train
From Union Station: Walk through the Royal York Hotel to York Street and north on York Street to King Street. Or walk north through Royal Bank Plaza and TD Centre, turn left and pass through the Royal Trust Tower (TD Centre), continuing through the Standard Life Tower, until you get to the 145 King West concourse level. Take the escalator from the concourse level to the ground level to reach the main lobby and elevators.

By Car
The indoor parking at 145 King Street West accommodates 228 stalls on two levels. The garage is accessed via two parking shuttle elevators and two stairwells from the main lobby or concourse level. To access underground parking enter from York Street, north of Wellington Street. The parking entrance is located on York Street at the southeast corner of the property. Please note that York Street is a northbound one-way street.

 

Location Map


View Larger Map

 

Local Business Directory

For your convenience, we have compiled an alphabetized category listing of businesses located in and around the surrounding area of 145 King Street West.

Accommodations:
Fairmont Royal York (416) 368-2511
Hilton Toronto (416) 869-3456
Holiday Inn (416) 977-6655
Sheraton Centre (416) 361-1000
The Ritz-Carlton Toronto (416) 585-2500
The Strathcona Hotel (416) 363-3321
Trump International Hotel & Tower (416) 306-5800

Building Retailers and Services:
Cardio Go Inc. (416) 913-9123
Cumberland Periodontics & Implant Surgery 416-360-1530
Dean Delmonte & Company (416) 368.3774
International News
King West Chiropractic Health Centre 416-815-9595
Pamper Cleaners 416-868-1940
Print Three Ltd. 416-363-5689
Scotiabank ABMs (Automatic Banking Machines)
True North Mortgage 647-348-0871
Zoom Optical 416-350-8880

Entertainment:
Air Canada Centre (416) 815-5500 
CN Tower (416) 868-6937
Ed Mirvish Theatre (416) 872-1212
eservus Online Concierge Services (416) 598-8888
Hockey Hall of Fame (416) 360-7735
Massey Hall  (416) 872-4255
Princess of Wales Theatre (416) 872-1212
Rogers Centre (416) 341-1000
Royal Alexandra Theatre (416) 872-1212
Roy Thomson Hall (416) 872-4255
Sony Centre for the Performing Arts 1(855) 872-7669
TicketMaster 1(855) 985-4357

Financial Services:
Bank of Montreal (200 King Street West) (416) 867-5268
CIBC (100 University Ave) (416) 980-3580
Scotiabank (145 King Street West) (416) 866-5863
TD Canada Trust (TD Centre Concourse) (416) 982-8222

Food Services Concourse Level:
Crave, Healthy Habits Corporation (416) 238-2628
Fast Fresh Foods 416-363-7374
Liquid Nutrition 416-203-1500
Marcello’s Market & Deli 416-860-0300
Modern Wok 416-364-3840
Modus Ristorante (Main Floor) 416-861-9977
Mr. Souvlaki 416-861-9015
Subway Restaurants 416-362-4747
Sushi Shop 647-347-0305
The Second Cup 416-860-1476
Tim Hortons 416-865-0101

Government Services:
Canada Revenue Agency 1(800) 267-6999
Passport Information 1(800) 267-1177
Service Ontario (Driver and Vehicle License; Health Card Inquiry) (Downtown Office) (416) 362-3312

Moving Companies:
AMJ Campbell (Moving Company) (905) 795-3785
Quality Moving & Installations (905) 874-4874

Postage and Courier Services
Canada Post (First Canadian Place) 1(800) 267-1177
Canada Post (TD Centre) 1(866) 607-6301
FedEx 1(800) 463-3339
Purolator 1(888) 744-7123 or 1(888) SHIP-123
UPS (416) 363-8331

 

Taxi and Transit Services

Taxi:
Airline Limousine (416) 675-3210
Beck Taxi (416) 751-5555
Co-Op Cabs (416) 504-2667
Diamond Taxi (416) 366-6868
Metro Cab Company Ltd. (416) 504-6489
Royal Taxi (416) 777-9222
Subway/Bus/Train
Toronto Transit Commission (T.T.C.) routes, fares, schedules (416) 393-4636
GO Transit (Union Station) Bus and Train (416) 869-3200
Greyhound bus service 1(800) 661-8747
VIA Rail Canada Inc. 1(888) 842-7245

Automobile:
Avis Canada (416) 777-2847
Budget car rentals (416) 363-0985
National Canada car and truck rental (416) 364-4191
CAA Emergency Road Service (416) 221-4300

Ministry of Transport (Road Conditions and Closures) 416-235-4686

 

Retail Directory

The following retailers, restaurants and services are located at 145 King West:

Cardio-Go

Crave Healthy Habits

Cumberland Periodontics

Dean Delmonte & Company

Fast Fresh Foods

International News

King West Chiropractic Health

Marcello’s Market & Deli

Modern Wok

Modus Ristorante

Mr. Souvlaki

Oaken Financial

Pamper Cleaners

Print Three Ltd.

Second Cup

Subway

Sushi Shop

Tim Hortons

Verico True North Mortgage

Zoom Optical

 

Tenant Design Criteria Manual

Tenant Design Criteria Manual

 

FLAP: Fatal Light Awareness Program

Many species of birds migrate at night. Guided in part by the constellations, they are attracted to the bright lights left on overnight in urban areas, causing them to collide with buildings. During the day, windows deceive migratory birds. They cannot see the pane of glass. Instead, the birds focus on the reflection of trees or sky, or see through the glass to a potted plant inside the building. The result is often a fatal collision.

Bird-building collisions occur most frequently in dense urban areas. During the day, birds see their habitat (trees, bushes, sky, and water) reflected in the windows and reflective exteriors on buildings and fly towards them. Or they perceive clear passage through the transparent glass on link ways between buildings or through glass-walled solariums and lobbies. Birds might also strike a window when they see interior ornamental plants and trees through clear glass and try to take refuge there.

During the night, birds are drawn to the artificial sky glow produced by excessive, overnight lighting. They flutter around the lights until they drop from exhaustion or collide with the buildings themselves. If they survive until daybreak, birds find themselves trapped in a maze of reflective buildings and collide with the windows and reflective walls in an attempt to escape.

Statutory Holidays
QuadReal Property Group observes the following holidays in Ontario:

New Year’s Day
Family Day
Good Friday
Victoria Day
Canada Day
Civic Holiday
Labour Day
Thanksgiving Day
Christmas Day
Boxing Day

 

 

 

Tenant Manual: Tenant & Building Services

 

Tenant Service Requests

We appreciate receiving any comments or suggestions on possible improvements we could make to the common area facilities or suggestions to improve the level of service we provide. We strive to maintain the highest possible level of service to our tenants, and your comments will assist us in obtaining our goal.

Leasing
For information regarding additional office or retail space requirements, please contact our Leasing Manager listed under the Management Directory or contact the Property Management Office.

For information regarding available storage in the building, please contact the Property Manager under the Management Directory who can provide you with applicable rates and space availability.

General Maintenance
Please contact the 145 King West Management Office for the following inquiries:
  • Changes regarding scheduled lighting and HVAC needs
  • Signage
  • Fire and life safety issues
  • Freight elevator bookings

Please contact QuadReal CONNECT for the following inquiries:

  • Special janitorial needs/reporting janitorial requests
  • Heating and ventilation adjustments
  • Lamp replacement
  • Electrical and plumbing problems
  • Any matters pertaining to engineering and maintenance

Security:
145 King West has security guards on staff 24 hours per day, 365 days of the year, including statutory holidays. Security staff is here to respond to emergencies at all times and to address any requirements you have outside of normal business hours. Alarm monitoring and closed circuit television surveillance is part of the 145 King West Security program. You may contact security anytime, either in person or by telephone (i.e. outside of normal business hours); security guards on duty are prepared to address your security concerns.

Please contact Security at (416) 363-1770 for the following:

  • Building emergencies
  • Fire and life safety emergencies
  • Reporting of suspicious individuals in the building
  • Door-to-door salespersons (soliciting)
  • Elevator problems
  • Thefts from offices or parkade vehicle break-ins
  • New or replacement security cards or keys
  • Other security issues

Moving Guidelines

Before Moving In:
Before moving in to your new offices at 145 King West, you will need to provide the building management with staffing and company contact information for security, emergencies and other aspects of your tenancy. New tenants must complete the following forms:

• Tenant Contact Information Form
• Card Access & Key Request Form
• Suite Access Authorization Form
• Tenant Emergency & Power Shutdown Form
• Freight Elevator Booking Form

Additionally, before moving in or commencing any construction within your premises, we will require certification of insurance coverage and other documentation. Please refer to your lease and Tenant Insurance Requirements section of this online Tenant Information Manual and the Tenant Design Criteria Manual and General Information for further information regarding insurance and construction.

Moving In:
145 King West has a designated freight elevator with easy access directly to the loading dock. This elevator services all floors from the basement storage areas to the 28th Floor. Access to the loading facility is via York Street adjacent to the entrance to the parking facility.

Please note that the elevator is booked on a first-come, first-served basis and we suggest you book your time as soon as you are aware of your moving dates. Please use the Freight Elevator Booking Form.

Move In/Move Out Procedures:
Whether you are moving in or out, please make arrangements with the 145 King West Management Office as soon as you are aware of your planned moving date. To protect the safety of tenants and building finishes, please ensure your moving arrangements comply with the following policy guidelines:

Notes to Your Moving Contractor:
We suggest that the tenant and moving contractor enter into a written agreement outlining the agreed-upon terms and conditions in addition to the suggested items as outlined below:
• For the safety of other tenants and to protect building finishes, only the designated freight elevator and the shipping and receiving facility may be used during the move. Please adhere to specified hours and understand that this elevator may be booked by another tenant or contractor so your move must be completed within the agreed-upon times.
• Moving contractors must supply the 145 King West Management Office with evidence of satisfactory insurance (see Tenant Insurance Requirements) and Workers Compensation coverage and designate the person responsible for all aspects of your move.
• To minimize disruption to all tenants, large deliveries and moves must take place during non-business hours. All work should be accomplished with a concerted effort to eliminate unnecessary noise, obstructions and other annoyances.
• All crates, cartons, wrapping and waste, must be removed and disposed of off-site by your moving company on a daily basis. Please ensure this is part of the contract with your moving company or supplier. The premises, streets and sidewalks must be kept clean of debris during your move.
• All interior surfaces including carpet, floor finishes and wall coverings in the area of the move must be protected.
• Please instruct your moving contractor to maintain proper access to areas within the building at all times and keep fire exits clear. This will be strictly enforced.
• We ask that tenants not allow any situation (within your control) to develop or interfere with work being done by other trades. The tenant should co-operate with any trades not directly in your jurisdiction.

Additional Costs That May Be Associated With Your Move:
• The Management Office may, prior to or after the move, erect and dismantle any protective barriers deemed necessary in the common areas of the building to protect building finishes. The tenant will be responsible for any costs associated with respect to the barriers.
• If, in the opinion of 145 King West Management, the move will require security personnel for tenant safety, and to adequately protect the common areas of the building during the move, the tenant shall be responsible for the cost.
• Please note that tenants are responsible for replacement or repair of any damages or cleaning costs incurred as a result of a move. Replacement, repair or cleaning will be completed by 145 King West Management at the tenant’s expense including but not limited to damage to the lobbies, loading dock, elevators and corridors

 

Tenant Insurance Requirements

The Contractor shall provide and maintain at its expense the following insurance from the commencement date of the project to the date of completion:

Commercial General Liability Insurance:
Shall be in the joint names of the Contractor, Landlord* and Consultant with the Lenderas an Additional Named Insured providing in respect of bodily injury (including death) and/or property damage arising out of the existence and construction operations at the demised premises with limits of liability of not less than $5,000,000.00 per occurrence with Property Damage Deductible not exceeding $2,500.00 per occurrence. Policy coverage shall not be less than provided by IBC Form 2100 or its equivalent including coverage for hostile fire pollution damage, not less than two years completed operations coverage, and Non Owned Automobile coverage. Coverage to include not only premises, but the roof and the equipment thereon.

*Building Owner/Landlord: 2748355 Canada Inc.
*As Agent for the Owner/Landlord (Lender): QuadReal Property Group Limited Partnership

Automobile Liability Insurance:
With respect to licensed vehicles, coverage should not be less than two million ($2,000,000.00) inclusive per occurrence for bodily injury, death and property damage.

Architects & Engineers Errors and Omissions Insurance:
Evidence of professional liability insurance must be obtained from the prime architects and consultants. Limits of liability must not be less than one million ($1,000,000.00) per accident.

Contractors’ Equipment Insurance:
All Risk Contractors’ equipment insurance covering construction machinery and equipment owned and rented, used by the Contractor for the performance of the Work, shall not allow subrogation claims by the Contractor against the Landlord.

 

Shipping and Receiving Facility

The shipping and receiving facility is accessed via the York Street loading dock. Please make your staff aware of these guidelines for shipping and receiving:

• Maximum time for deliveries during normal business hours (Monday through Friday, from 7 a.m. to 5 p.m.) is 20 minutes or two elevator loads. There is no reserving of the elevator during these times to ensure it remains available to all who may need it.

• Vehicles parked longer than 20 minutes will be ticketed and towed at the owner’s expense.

• Contractors working in a tenant space are not permitted to park at the loading dock. We suggest that your contractor use the parking facility located off York Street or a surface lot if the contractor’s vehicle is too large for the parking facility.

• The parking facility clearance is 6’. Caution: There may be areas where pipes or other equipment are lower than this. Please ensure your suppliers and/or contractors are aware of this information.

• Small, hand-delivered packages may be delivered using the regular passenger elevators located in the building’s main lobby.

• For the safety of our tenants and guests, no large deliveries, handcarts or dollies are permitted in the lobby areas or on passenger elevators.

• Private passenger vehicles are not allowed to park by the loading bays. Vehicles may be towed at the owner's risk and expense.

• All courier pick-ups and deliveries must be arranged directly by the tenant.

Booking the Freight Elevator:
During non-business hours, booking of the elevator ensures priority use. To reserve use of the freight elevator including the movement of more than one elevator load of goods or materials, please use the Freight Elevator Booking Form.

The freight elevator has a 3,500 lb. capacity with a travel speed of 500 feet per minute. The dimensions of the elevator are 7’ wide and 6’ long. The height of the elevator is 12’ and the door opening for the freight elevator is 4’ wide x 7'5" high.

Deliveries outside of normal business hours must be carried out via the loading dock and must be pre-booked. A security officer will admit delivery persons to 145 King West. A tenant representative will be required to attend to the main lobby to receive delivery.

 

Canada Post, Couriers & Deliveries

Your address is: 145 King Street West
Suite (your suite number)
Toronto, ON M5H 1J8

This postal code is applicable to all areas and suites at 145 King West.

Incoming Mail:
All incoming mail is delivered directly to the tenant suites by Canada Post. General delivery time is Monday through Friday between 9 a.m. and 1:30 p.m.

Outgoing Mail:
A mail chute for letters and small parcels is located off the main floor lobby near the loading dock. Please call Canada Post if you require a special pick-up for large packages or those that do not fit through the mail slot.

Mail is picked up from 145 King West by Canada Post Monday through Friday at approximately 9 a.m. and 5 p.m. Canada Post boxes are also located outside the building at King and York Streets.

If you have questions or concerns about mail delivery and collection (e.g. incorrectly sorted mail or receiving another tenant’s mail) please contact the Canada Post District Office at (416) 204-4441.

Couriers and Deliveries:
Please follow these guidelines to manage your courier service and deliveries:

• All courier pick-ups and deliveries must be arranged directly by the tenant.

• Hand-held items may be delivered to your suite during normal business hours by using the passenger elevators. Larger items must be delivered via the freight elevator, which is accessible from the loading dock area.

• Delivery trucks/couriers must sign in with the dock master during regular hours to get an access card for the freight elevator. Couriers will be required to leave a piece of Identification or keys in exchange for an access card.

• After-hours deliveries must be arranged with the Management Office by calling 416-214-1734.

 

Parking

The parking entrance and exit is located on York Street at the southeast corner of the property. Please note that York Street is a one-way street heading north.

Monthly Parking:
Monthly parking may be arranged by contacting the 145 King West Management Office through your tenant representative. Please note that monthly parking is reserved for tenants of 145 King West only. Both reserved and unreserved parking is available. Monthly parkers may access the garage using their building access card eliminating the need to carry two cards. Please call the 145 King West Management Office for additional information and rates.

Parking Facility Hours:
Monday – Friday 7:00 a.m. - 7:00 p.m.
Weekends Card access only

Daily Parking Hours:
Monday – Friday 7:00 a.m. – 7:00 p.m.
Weekends No visitor parking; card access only

Car Wash:
There is a detailing service available on Level P2.

Bicycle Parking:
Bicycle racks are located at the west side of the building, the back of the property and the bottom of the parkade entrance ramp. For the safety and comfort of all tenants please ensure your staff is aware that bicycles are not to be brought into the building other than the designated area in the parking facility. Tenants must provide their own locks. Please note we are not responsible for lost or stolen bikes.

Parking Security:
Assist stations are located on each level of the facility on the yellow columns. Each station is equipped with a two-way hands-free intercom that is connected to the Security Control centre. Pushing the intercom button will allow two-way conversation between the Security Officer and the person at the station. Please use the assist station to report anything suspicious requiring investigation by the security officer or if you require assistance for any reason.

As an additional security feature, closed circuit video cameras monitor the parking facility. All cameras record on a continuous basis and the information is stored for 14 days.

Please ensure all employees are reminded not to leave valuables including cell phones visible in their vehicles.

Parking Escort:
If you or a staff member is working late or would like an escort to your car, please contact Security and one of our security guards will be happy to accompany you to the garage.

 

Signage

Main Lobby Directory Signage:
The main lobby of 145 King West is equipped with a computerized electronic directory providing your clients and guests with up-to-date information regarding your location and key employees within your organization.

Please provide the 145 King West Management Office with the information you would like included on the directory. We suggest that you have a procedure in place to ensure the 145 King West Management Office is notified of staffing changes and other items that could necessitate changes to the directory. We also suggest you visit the lobby and review the directory to gain a better understanding of the system prior to advising us of any changes.

Floor Directory Signage:
Each multi-tenant floor at 145 King West is equipped with a brass and granite directory located by the elevator doors in the lobby area. This signage identifies you as a tenant on the floor and guides your clients and guests to your suite. Your suite is identified by a sign, installed adjacent to the front door entrance to your suite. Please use the Tenant Signage Order Form to order signage for your suite.

To maintain a consistent professional design and ensure there is no conflicting signage, this is the only signage that is approved for use in the common areas on multi-tenant floors.

 

Lost and Found

Lost and found items can be turned in or claimed by calling Security, located in the Concourse, at (416) 363-1779.

 

Smoking Policy

Smoking is not permitted anywhere in the building as per City of Toronto By-Law. It is prohibited in all common areas of the building including, but not limited to, entrances and lobbies, elevator lobbies, washrooms, loading dock, elevators, freight elevators, stairways and parking garage.


Accessibility

QuadReal Property Group Limited Partnership is committed to providing excellent service to all of our clients, including tenants, prospective tenants, members of the public and third parties. The purpose of this policy is to provide a framework through which QuadReal Property Group can achieve service excellence for people with disabilities in accordance with various legislation including but not limited to the Accessibility for Ontarians with Disabilities Act, 2005, S.O. 2005, c. 11 (the “AODA”) and Ontario Regulation 429/07 (the “Customer Service Standard”).

Working closely with the building owners, QuadReal Property Group is committed to providing a respectful, welcoming and inclusive environment to all individuals who seek access to the buildings we manage and the services we provide. All employees are expected to comply with the spirit and intent of this policy when providing services to our customers or otherwise representing or conducting business on behalf of QuadReal Property Group.

For more information, please review the QuadReal Property Group Accessibility Policy.

 


Tenant Manual: Security & Life Safety

 

Building Security

Manager of Security:
Our Manager of Security is responsible for all security and life safety issues at 145 King West. The security guards report directly to the Security Manager and are able to contact him at all times in the event of an emergency.

Security Guards:
145 King West has security staff on duty 24 hours a day, 365 days of the year, including statutory holidays. Security staff is here to respond to emergencies at all times and assist with any other tenant security requirements outside of normal business hours. To contact Security, please visit the main lobby or call (416) 363-1770.

Security Camera System:
145 King West is equipped with a closed circuit video (CCV) camera system. Monitors located in the Security office enable the security staff to monitor the building. Please note these cameras are not monitored continuously. The camera recordings enable the security guards to review a tape if they receive a report of suspicious activity or a theft. These tapes are kept for a two-week period and then reused. Thus it is extremely important to report any security-related issues or concerns to security immediately.

The CCTV also has the capability to produce a picture of any recorded activity for distribution to the police or as evidence of suspicious activity.

Please call the 145 King West Management Office at 416.673.7474 if you require information on other security services.

Police:
If you need to reach the Police, call 911 for emergencies ONLY and (416) 808-2222 for non-emergencies.


Building Access and Access Card System

The following systems and policies provide safety and security to the tenants at 145 King West:

Building Hours:
Normal business hours for 145 King Street West are Monday to Friday from 7 a.m. to 6 p.m., excluding statutory holidays. For your convenience, the concourse, which is located on the PATH and connects directly to the subway, is open Monday through Friday from 6 a.m. until 2 a.m. The building's entrance doors are unlocked providing unrestricted access to the building during that time period. At all other times a building access card will be required to gain entry to the building and/or desired floor.

Access Control:
To provide tenants and staff with 24-hour controlled access to the building and offices, 145 King West is equipped with a proximity card access system. Access cards will be issued to each tenant upon written request for access to the tenant’s floor. Please use the Suite Access Authorization Form, which must be approved by your tenant representative to obtain access cards. Cards should only be distributed to tenant employees requiring access to the building outside of normal business hours.

Building access cards may be obtained from the 145 King West Management Office by completing the Card Access & Key Request Form, which must then be signed by the tenant’s authorized representative. Please note that the same procedure must be followed for additional keys. One card is provided for each staff member when you move into your new premises. There is no charge for the initial set-up of a card, however tenants will be invoiced for replacement cards.

How to Use Your Access Card:
• Hold the card within 3 inches of the card reader. Readers will read through wallets and purses.
• The red light will turn green and make a beeping sound.
• When the light is green, open the door.
• If the red light stays on after the beep please visit Security in the main lobby.
• Cardholders should never loan or transfer their access card to another person.

Access Card Audit:
It is the responsibility of each tenant representative to conduct an audit of access cards held by your employees from time to time. 145 King West Security will be happy to assist by providing a print-out of all active cards to allow you to verify that all active cards are being held by current employees. Then notify 145 King West Security of any changes in writing, using the Card Access and Key Request Form.

Tenants must collect the access card when a staff member leaves their employment and ensure that they notify security using the Card Access and Key Request Form to cancel the card. Please ensure all cards are returned to the 145 King West Management Office. If a card is not returned, report it immediately to Security so the card can be cancelled.

 

After Business Hours Entry:

Cardholders:
Outside building access: Upon arrival at the building outside of business hours, an access cardholder should proceed to the main lobby entry doors at King Street West and York Street. Hold the access card up to the card reader unit adjacent to the door to achieve entry. The computer will determine whether the card being used is current and valid. If entry is granted, the individual should then proceed to the elevators on the main floor.

Elevator Access:
Upon entering the elevators hold the access card up to the elevator card reader and, upon seeing the green light, press the desired floor button for travel to your floor. On leaving the building after business hours, it is not necessary to use the card to travel from your floor to the main floor; however, an access card must be used to operate the garage shuttle elevator. The computerized card access system records the card number, time of entry and time of exit for each cardholder to 145 King West. Reports on after-hours access to a tenant floor are available upon request by contacting the 145 King West Management Office.

Office Floor/Suite Access:
Access to the building and office floors outside of business hours is permitted only to those individuals possessing a valid building access card. For employees who have misplaced or forgotten their access cards, prior written authorization granting the employee access must be submitted to the 145 King West Management Office and signed by the authorized tenant representative. Only the After Hours Access Authorization Form may be used for this purpose. In the interest of Security, we recommend that you instruct your staff that access is not permitted without a valid access card. If a security officer is not able to obtain the necessary approval, access will not be permitted.

Requests from individuals with valid access cards but no keys to the premises will be handled in the same manner.

After Business Hours Entry: Clients and Guests
If you wish to have clients or guests access the building outside of business hours, you must advise 145 King West Building Security by sending an email or completing the Client and Guest Access Form. For the convenience of your guests, notice should be provided to security no later than 4:00 p.m. on the date of the intended visit.

Upon arrival at the building, guests will be required to identify themselves and their destination to Security. Security will telephone your suite and request that a representative come to the lobby to escort your guest to the floor, or the security officer may provide the escort, time permitting. Under no circumstances are security guards allowed to give a client or guest access to a tenant suite. Access will not be provided after business hours under any other circumstances.

After Business Hours Entry: Contractor
If a tenant wishes to have building security provide access to a contractor for their premises outside of normal office hours (i.e. carpet cleaners, furniture repairers) the tenant must complete a Suite Access Authorization Form. The form must be submitted to the 145 King West Management Office no later than 2 p.m. on the date of the intended visit.

The contractor must sign in and is given a "Contractor" I.D. badge by 145 King West Security upon arrival at the building. The badge must be worn in plain sight and returned to Security before leaving the building. Security will unlock the tenant's entrance door, and the contractor, once inside, should lock the door ensuring the premises are secure. When the contractor has completed the work, he or she must telephone Security and request that a security guard come to the premises. The contractor may not leave until a security guard arrives. Security will secure the tenant’s door.

The contractor must sign out upon leaving the building. If a tenant prefers that contractors not be left unsupervised in the suite, a security guard can be provided as an additional service. Arrange security supervision by contacting the 145 King West Management Office. The minimum charge for this work is 4 hours at current rates.

Property Removal:
As an additional level of security for the protection of your property, please adhere to the following property removal procedure and incorporate it into your general office procedures:

If employees are removing property larger than a briefcase (i.e. computers, typewriters, boxes, etc.) they should have a Property Removal Authorization Form. Security has been instructed to question persons removing large or unusual items. Security will request that the individual show their building access card, photo identification and the Property Removal Authorization Form. The form should be signed by the authorized tenant contact as noted on the Tenant Contact Information Form. Individuals who do not have a form will be asked to complete one. The after-hours contact person will be phoned for verbal authorization.

Tenant Security Guidelines

Security/Guest Services:
We suggest the following security provisions to our tenants to create a safer, more secure environment and deter theft.

Key and Card Access Control:
• Restrict office keys and access cards only to those who need them.
• Keep a record showing issuance and return of every key, including the name of the person, date and time.
• Create clear procedures for collecting keys, company I.D. cards and building access cards from terminated employees.
• Restrict duplication of office keys. Additional keys should be ordered by tenants in writing.
• Ensure that all keys are marked "Do Not Copy” to prevent legitimate locksmiths from making copies without your knowledge.
• Establish a rule that keys must not be left unguarded on desks or cabinets.
• Ensure that filing cabinet keys are removed from locks and placed in a secure location after opening of cabinets each morning.
• Prevent unauthorized personnel from reporting a "lost key" and receiving a "replacement". Have a key replacement policy.
• A responsible person should be in charge of issuing all keys. Please complete the Card Access & Key Request Form.
• Store keys systematically in a secured wall cabinet of either your own design or use a commercial key control system.

Theft Deterrence:
• Provide at least one lockable drawer at each desk to protect purses and other personal effects.
• Establish a rule that purses and personal property should be kept inside employees' desks.
• Instruct employees to remove wallets from jackets hung in closets on the back of office doors or hung on coat racks.
• Insist on identification from repair people and workers who come to your office. All contractors should be wearing "Contractor" I.D. badges which are provided by the security officer in the main lobby.
• Do not keep large sums of money either in cash or cheques in the office overnight.
• Frequently change safe combinations.
• Ensure the front door is locked as soon as the receptionist leaves. Do not leave the area unattended with the door unlocked.
• For suites that are equipped with a burglar alarm system, ensure that the alarm equipment is set properly each evening, and advise the 145 King West Management Office of a contact person in the event of alarm.
• Immediately report the presence of any unfamiliar or suspicious individuals within the building to the security officer.

Office Equipment:
• Shred important papers before discarding.
• Clear all desks of important papers every night and place them in locked fireproof safes or cabinets.
• Keep an inventory listing of all office equipment in your office space including serial numbers and identification.
• Require written authorization by a responsible person before any office equipment is released for repair or maintenance. Please complete the Property Removal Authorization Form.

General:
• Keep telephone numbers for Police, Fire, 145 King West Management Office, and Security posted in a convenient, accessible location.
• Double-check to see that all doors are securely locked before leaving the office.
• Conduct periodic check to ensure rules are being followed.

Security Audit:
As an added service, Security can arrange for an audit of your premises to assess the existing conditions and provide recommendations as required. We recommend that tenants take advantage of this service.

Power Failures

145 King Street West has an emergency generator, which, in the event of a power failure, will automatically engage. There may be a split-second power blip while the transfer switch redirects emergency power.

During a power failure the generator will supply power to the following essential base building systems:
• Passenger Elevators (1 high-rise; 1 low-rise)
• Service Elevator
• Fire/Life Safety Systems
• Emergency Lighting
• Parking Gates and Overhead Doors

Also be aware that during a power failure the security and surveillance systems at the Security Operations Center will still function. Due to battery backup equipped ACUs, card readers and associated electric strike locks will continue to have electronic release capability for a period of approximately 6 to 8 hours. These locks will default to fail secure locked mode should the batteries die prior to hydro service being restored, in which case doors will be restricted to key access. All mag-locks will automatically release and remain disengaged until normal hydro service has returned and the locks manually reset at the central master over-ride key switch located in the EVAC room.

Power Failure Tenant Notification Procedures:
Once the 145 King security staff has made initial priority emergency notifications to Building Emergency Response Personnel, QuadReal CONNECT shall be contacted and will send the standard building emergency email notification. Selective tenants have requested priority telephone notification to allow sufficient time for their designated emergency response team members to activate their emergency contingency plans. This may include attending the premises to perform soft shutdowns and/or startups of computer equipment.

 

Fire and Life Safety

Fire Safety:
Each tenant must designate a Tenant Fire Warden who will be responsible for the duties outlined in the Building Fire Life Safety Plan.

The Tenant Fire Warden should refer to the Tenant Fire Warden Manual for information on building procedures, fire alarm and safety systems.

In the Event of a Fire:
If you discover fire, smell or see smoke or gas:

Remain calm:
• Activate the nearest manual fire alarm and follow building evacuation procedures.
• Evacuate immediately using the nearest safe exit and proceed outside to the predetermined safe meeting location (clear of the building to a minimum of 100 m (300 feet). Do not use elevators for evacuation purposes.
When the fire alarm sounds:
• Cease all work.
• Lock up all classified material, if safe to do so.
• Personnel requiring assistance and assigned monitors will wait in the nearest safe stairwell and advise the responsible Floor Building Emergency Officer of the location.
• Evacuate immediately using the nearest safe exit.
• Obey all instructions from members of the Building Emergency Organization (BEO).
• Return to the building only when authorized by a member of the Building Emergency Organization (BEO) or first responders.

If the fire alarm sounds from 4 p.m. to 8 a.m. (silent hours):
• Cease all work.
• Lock up all sensitive material, if safe to do so.
• Evacuate immediately using the nearest safe exit.
• Return to the building only when authorized by the Responsible Building Authority (RBA), the Chief Building Emergency Officer (CBEO) and/or first responders.
• Establish the location of the nearest fire alarm pull station.
• Determine in advance the exit nearest to your workstation and the route to follow to reach that exit.
• Determine in advance a safe meeting location with your supervisor or manager.

Be Prepared:
• Familiarize yourself with the Emergency Evacuation Procedures and get to know your Emergency Floor Wardens.


Bomb Threats

The use of or the threatened use of explosives is becoming more prevalent in our society. The motives for this criminal behaviour are as numerous as the perpetrators themselves and the results range from minor disruption of normal activities to death and destruction of property.

The majority of bomb threats are a hoax perpetrated to create disruption and chaos as sometimes evidenced by hundreds of people evacuated to the street and the presence of various emergency vehicles. With the large number of occupants, searches and evacuations are extremely difficult in high-rise commercial complexes.

The resultant disruption and the potential for injury and damage can be minimized by pre-planned procedures.

Types of Threats and Basic Procedures:
Anyone who answers a telephone during the course of his/her duties could be the recipient of a bomb threat. Further, an article may, because of the specific circumstances, be a suspected bomb. All threats must be treated as real unless proven otherwise.

These are four types of threats and procedures for handling each:

Telephone threats:
On receipt of a threat by telephone that is directed against a person and/or this property:

1. Remain CALM Immediately reference the Bomb Threat Telephone Procedures leaflet provided to tenants and security staff.

2. Be courteous DO NOT interrupt the caller.

3. LISTEN Obtain as much information as possible: exact wording, identifying speech and voice characteristics and background noises. Be "all ears."

4. WRITE all information down. What you consider to be insignificant could be immensely valuable to the investigation. Write down exactly what the caller says. (i.e. if the caller says: ''I'm going to blow up your building", don't write: "There's a bomb in your building")

5. Keep the caller talking as long as possible. The longer he/she is on the line the more you will hear. When the caller stops talking (remember, do not interrupt!) ask any of the following questions that were not answered in his/her message:

• What time will the bomb explode?

• Where is it?

• Why did you place the bomb?

• What does it look like?

• Where are you calling from?

• What is your name?

It may seem unlikely that the caller will answer such questions, but since the purpose of such a call is usually to alert the occupants and decrease the possibility of injury or death, the caller may give the essential information if asked.

6. Record the time that you received the call and the time that it was terminated.

7. Record the number of the telephone line on which the call was received.

8. Notify your Supervisor or Manager of the call.

9. Review your notes (especially the wording of the threat) and add any information you may have left out.

 

Letter/Note Threats
Although rare, there are occasions when bomb threats are received by note or letter. In this case, bear in mind that any written material regarding the deliverer or means of delivery must be preserved for investigators.

1. Do not touch the letter more than is absolutely essential. Fingerprints could be destroyed and hence valuable evidence lost.

2. If delivered by hand, try to obtain a description of the individual(s) involved.

3. Reference the Bomb Threat Telephone Procedures and record as much information as possible, including the time of receipt.

4. Advise ONLY your supervisor/manager and QuadReal Property Group of the incident.

5. Provide every possible assistance to the Emergency Coordinator who will attend your area to investigate the matter.

 

Letter bombs
This threat may take the form of unsolicited letters, packages or gifts, and can originate either in this country or abroad. Envelopes may appear to contain small items such as a disc or a tube. They might have small wires, grease marks or a trace of oil leaking out of them. They might have excessive amounts of tape wrapped around them or more postage than necessary. They may be addressed to a person's title rather than a name or have a misspelled name and no return address. Employees should be alert for suspicious letters or parcels.

Upon discovering suspicious mail:
1. NEVER open the suspected article.

2. Do not touch it - if you are handling it when your suspicion is aroused, put it down gently.

3. Isolate the object and warn anyone approaching to stay away from it.

4. Turn off any nearby electrical equipment, e.g. photocopier, radio, typewriter.

5. Notify your supervisor or manager.

6. While waiting for the Emergency Coordinator to arrive, record the time and circumstances of the discovery as well as any information that might be of interest to the Police, such as the description of persons seen in the vicinity who are obviously not employed in the area.

Suspicious Objects:
*NOTE: NEVER ATTEMPT TO MOVE OR HANDLE ANY OBJECT IF THERE IS ANY REASON TO SUSPECT THAT IT MAY BE OR CONTAIN AN EXPLOSIVE DEVICE OR HARMFUL SUBSTANCE.
Improvised Explosive Devices (IEDs) can easily be concealed within any container, from a length of pipe to a paper bag. They can be in solid, liquid or gaseous form. All employees should be alert for foreign or suspicious objects or parcels that do not appear to belong in the area such as briefcases or backpacks left in the lobby.

Upon discovering a suspicious article:
1. Do NOT touch or allow anyone to approach any article suspected of containing an explosive device.

2. Notify your Shift Supervisor or Manager ONLY.

While waiting for the Emergency Coordinator to arrive, record the time and circumstances of the discovery as well as any information that might be of interest to the Police, such as the description of persons seen in the vicinity who are obviously not employed in the area.

 

Evacuation Procedures
Areas for staff groups to assemble are the responsibility of each tenant. These areas should not be an open neighbouring parking lot since pressure from a bomb blast will place evacuees in immediate danger. Areas to assemble should be at least 100 metres away from the building. If a full building evacuation is necessary, QuadReal Property Group will utilize emergency contact numbers to reach tenant representatives.

Evacuees will be advised to do the following:
• Leave office doors open and lights on

• Exit using assigned stairwells

• Take all personal effects (reduces the number of items to search)

• Prepare for a prolonged stay

QuadReal Property Group will coordinate evacuation of persons requiring special assistance.

 

The All Clear
Once the emergency has been rendered safe, the All Clear will be issued.

 

Emergency Procedures Guide

The purpose of this guide is to familiarize all Tenant employees with the basic emergency response instructions that should be followed in the event of an emergency.
By increasing the state of readiness and the response capabilities to emergency situations, we minimize the initial confusion and response time. Whatever the emergency situation may be, act to the best of your knowledge and never needlessly put yourself in danger.

In the event of an emergency: Remain Calm
Think clearly. Act decisively
Any questions pertaining to emergency procedures should be addressed to the designated Chief Building Emergency Officer.

Be Prepared:
Familiarize yourself with the Emergency Evacuation Procedures and get to know your Emergency Floor Wardens. For more information on emergency related topics, you are encouraged to visit www.getprepared.gc.ca.

Fire and Life Safety (Please refer to the Fire section of the online Tenant Information Manual.)

Hazardous Materials Release:
In the event of the release of hazardous materials, the response wiII depend on the situation and be dictated by local emergency responders (police, fire department, health authorities, etc.):
• In all incidents, first responders will strive to quickly determine the nature of the substance, the related risks, the concentration and direction of the released contaminant, and the related emergency strategies.
• Generally, the strategies used are either Evacuation or Shelter-in-Place*.
• The Responsible Building Authority (RBA) is responsible for evaluating the circumstances surrounding the incident, assessing the threat and recommending, after consultation with proper authorities, the proper shelter or evacuation procedures.
• Shelter-in-place is a strategy where a building occupant remains in his or her office until notified of further action.

Demonstration or Occupation:
Demonstrations and occupations of public premises are increasingly relied upon as a means of expressing views and exercising political pressure. They can occur in any location, at any time. Managers should work in consultation with Security, Responsible Building Authorities (RBA's) and first responders to protect employees, assets, and the public in general and must take all reasonable measures during a demonstration to prevent an occupation of premises within 145 King West.

Instructions for employees:Do:
• Follow instructions given by members of the Building Emergency Organization (BEO) or first responders.

• Safeguard all sensitive information and assets by locking all cabinets, drawers and containers.

Do not:
• Do not intervene or attempt to remove any demonstrator.
• Do not become involved in any activities of the demonstrators.
• Do not aggravate the demonstrators.

Flood:
In the event flooding occurs, the following measures should be taken:
Do:
• Monitor weather information and news sources for information about rising water levels.
• Make sure that the electricity has been shut off, if applicable.
• Move to the highest point and wait for rescue. If possible, call authorities from your cell phone to advise them of your location.
• If you are in a car and the car stalls in a flooded area, abandon it.

Do not:
• Do not try to cross a flood area on foot. The fast water could sweep you away.
• Do not use elevators if the building is flooded.

Earthquakes:
Earthquakes happen with no warning; therefore, action must be taken at the first indication of the ground shaking.

Do:
• Do take immediate shelter under tables, desks, or other objects that will offer protection against flying glass or debris. You could also step under a doorway or into a narrow hall or corridor.
• Keep at least S meters away from windows to avoid flying glass and keep away from skylights and large overhead light fixtures.
• Keep calm.
• Evacuate the building only when instructed by a member of the Building Emergency Organization (BEO) or first responders since it may be safer to remain in the building.
• If a fire occurs, operate the nearest manual fire alarm and follow building evacuation procedures.
• When evacuating the building, be careful of falling glass, brick, electric wires, or other hazardous objects.

Do not:
• Do not pull the fire alarm to evacuate the building unless there is a fire.
• Do not evacuate the building unless advised to do so by member of the Building Emergency Organization (BEO).
• If you are told to evacuate the building, do not use the elevators.
• Do not re-enter the building unless advised to do so by a member of the Building Emergency Organization (BEO).

Tornado and Severe Windstorm:
When faced with an impending tornado or severe windstorm, the preferred option is to have people relocate to a safe area within the building they occupy or one that is close by.

If indoors: Do
• Take shelter in a small interior floor room, closet or hallway (on the ground floor, if possible).
• Stay away from outside walls, windows and doors.
• Get under a piece of sturdy furniture, such as a heavy table or desk and hold on to it.
• Stay close to the ground and protect your head from flying glass and debris.

Do not
• Do not leave the building unless instructed by a member of the Building Emergency Organization or first responders.
• Never use elevators.

If outdoors: Do
• Seek shelter.
• If shelter is not available or there is no time to get indoors, i.e. in a ditch or low­ lying area or crouch near a strong building. Be aware of the potential for flooding.
• Use arms to protect your head and neck.
• If you are driving, get out of and away from the car. It could be blown through the air, or roll over you.

Package of Concern
A package of concern is defined as a letter, bag, canister or box which raises suspicion that there may be a maliciously placed chemical, biological, radiological, nuclear or explosive hazard contained within the package.

If you identify a package of concern: Do
• Stay calm.
• Avoid further contact with the package. Leave it where it is.
• Move out of the area away from the package, along with any other possibly affected employees, to a designated, safe and isolated location. This will avoid cross contamination and facilitate response by health officials, decontamination unit, medical assessment, treatment, etc.
• If possible, while in the safe and isolated location, wash hands with soap and water.
• Keep hands away from eyes, mouth and ears to reduce possible contamination.
• From the safe and isolated location where you have assembled, inform a member of the Building Emergency Organization (BEO), an immediate supervisor or first responders.
• Wait for instructions from a member of the Building Emergency Organization (BEO) or first responders.

Do not
• Do not panic. Although events of this nature can happen with little or no warning and quickly lead to widespread panic, such a response will inhibit your reaction and thought processes. Make a conscious decision to stay calm.
• Do not handle the package any further, do not show it to or allow other employees to examine it.
• Do not speculate or perpetuate rumors to others.
• Do not tamper with or disturb evidence.
• If you suspect that the package may contain a bomb, please refer to the Bomb Threats section of the online Tenant Information Manual.

Hostage Taking
If you witness a hostage taking: Do
• Stay calm.
• Move to a safe location.
• Call 911 and notify a member of the Building Emergency Organization (BEO). Wait for instructions from first responders.

Do not:
• Do not panic.
• Do not intervene.
If you are taken hostage:

Do:
• Remain calm and passive.
• Speak only when spoken to.
• Stay as far away from the hostage taker(s) as possible, preferably in a comer out of the way.
• Follow the hostage taker's instructions and be aware that help is being organized.

Do not:
• Do not panic.
• Do not volunteer suggestions or courses of action.
• Do not intervene.
• lf there is more than one hostage taker, do not take sides and do not appear to favor one more than the other.
• Do not call the hostage taker(s) by name.
• Do not admit to knowing any police officer(s) who may be containing the area.

 

Major Crisis
A major crisis is a serious incident that happens with no warning or where no mitigation or preventive strategy can avert it. Examples include terrorist attacks, bombings or attacks on workplaces by individuals.
In the event of a major crisis

Do:
• Until directed otherwise by the Responsible Building Authority (RBA) or first responders, decide where it is safest to be and remain there. If a violent situation occurs, call 911 or notify the first available manager.
• In the case of evacuation, proceed to the designated assembly area, or to an area as directed by first responders.
• Cooperate and follow directions from emergency response personnel.

Once on the scene:
• If you are first on the scene, you may have to use your individual judgment as to what you can and should do first, keeping in mind that your primary role is taking care of your own safety and that of other employees and visitors at risk.
• If you are injured, seek immediate medical attention, even though the injury may not seem to be severe, do not underestimate your injuries. Listen to the members of the Building Emergency Organization and/or first responders and accept their advice.
• Assist management in quickly assessing who is accounted for and who is not.
• If able, provide assistance to injured persons.
• Calm and reassure fellow employees.
[SECTION NAME] SECURITY AND LIFE SAFETY
[SUBSECTION NAME] Emergency Numbers

 

Emergency Numbers

Municipal Emergency Response Service (Fire, Police, Ambulance) 911
Building Security Office (416) 363-1770
145 King West Management Office 416.673.7386

MEDICAL EMERGENCY
You should use 911 only in an emergency. Here are some examples of situations when a person would require emergency medical care:
• Experiencing pains or tightness in the chest
• Severe pain
• Shortness of breath
• Choking or having difficulty breathing
• If a person is believed to have a fractured or broken bone, or a wound that may need stitches.
• In the event of sudden, severe headaches, vision problems, sudden weakness, numbness and/or tingling in the face, arm or leg, trouble speaking, or dizziness.

When you call 911, remember to stay calm and give clear information. Be prepared to provide the following:
• The location of the emergency
• A description of what is happening
• Your name, address and telephone number
• Remain on the line to provide additional information if so requested by the call taker.

After you have given your information to the dispatcher, the following actions will assist in a timely response by paramedics:

• Notify the Security Office at (416) 363-1770 who will dispatch a security guard to immediately attend to the emergency as a first responder and also arrange to have the service elevator placed on stand-by and escort the paramedics to your floor.
• Arrange for a colleague to stand by outside the service elevator vestibule on your floor to direct the paramedics to the location of the patient. Do not move the patient, unless life is threatened.


Emergency Notification Procedures

Property Management is to be informed immediately on a 24-hour per day basis in the event of a serious occurrence, building emergency or other situation that may affect the operational capability of a Tenant or Base Building. Occurrences may include but are not limited to the following:

• Fire Alarm (confirmed fire)
• Bomb Threat
• Serious Flood
• Hydro Service Outage
• Medical Emergency
• Elevator Entrapment
• HVAC Failure (No heating/air conditioning)
• Unauthorized Tenant Move-Out
• Protest or other Civil Disturbance

For any (false) fire alarm occurrence the Manager, Security Services is to be promptly contacted on a 24-hour per day basis.

 

 

145 King West Tenant Manual: Central Building Services

 

Heating, Ventilation and Air Conditioning (HVAC)

145 King West is equipped with a Johnson Controls Metasys building automation system, which uses state-of-the-art technology to provide a high degree of energy conservation coupled with the flexibility of full computerized automation for precise environmental control. The building design, with double glazing and solar reflective glass further enhances energy conservation.

HVAC Outside Normal Business Hours:
During normal business hours the HVAC systems are fully operational and your office is supplied with conditioned air.

After normal business hours the building's HVAC systems are shut down by the building automation system and restarted the following morning to provide a comfortable environment for your morning arrival at the office.

As an additional service, if you wish to have HVAC on at times outside of normal business hours, you may do so by informing the 145 King West Management Office of your requirements in writing, at least 24 hours in advance.

Tenants will be billed for additional HVAC at current rates.

Mechanical In-Suite Equipment:
As an improvement to your suite, additional equipment may have been installed, which is the tenant’s responsibility to maintain. This equipment may include fans, air conditioning units for computer or meeting rooms, water heaters, kitchens, washrooms, etc.

To minimize mechanical failures that may cause disruption to your business, we recommend that you engage the services of a contractor to have periodic maintenance performed on this equipment. As an additional service, we would be happy to assist you in evaluating any service agreements you may have.

 

Elevators and Escalators

Please provide your staff with a copy of our policies and procedures for elevators and escalators:

Passenger Elevators:
145 King West is equipped with 13 high-speed, computer-controlled passenger elevators. There are two elevator banks in the main lobby providing access to the office tower. Seven elevators are dedicated to floors 1 through 16 (Low Rise) with a travel speed of 600 feet per minute, and six elevators are dedicated to floors 17 through 28 (High Rise) with a travel speed of 1,000 feet per minute.

The lights above the door indicate the elevator responding to your call. Red indicates down and green indicates up.

Tenants should immediately report any problems or malfunctions with the elevators to the Management Office or Security.

Freight Elevator:
The freight elevator is located in the shipping/receiving area, servicing all levels from P2 to the 28th Floor.

The freight elevator has a 3,500 lb.-capacity with a travel speed of 500 feet per minute. The interior floor dimensions of the elevator are 7’ wide and 6’ long. The height of the elevator is 12’, and the doorframe from the freight elevator vestibule to the floor is 4' wide x 7'5" tall.

Parking Shuttle Elevators:
The parking shuttle elevators located in the main lobby serve both levels of parking and the retail concourse level.

The concourse area can also be reached by using a hydraulic lift located in the glass pavilion at the southwest corner of University Avenue and King Street. It is accessible only by contacting security through an intercom at the entrance of the elevator. This elevator provides handicapped access to the St. Andrew subway station from the street.

What To Do If You Are In A Stalled Elevator:
Although this is a rare occurrence, we want to ensure tenants and their staff are prepared for any emergency, should one arise. Follow these simple procedures for dealing with a stalled elevator:
• Remain calm
• Push the alarm button. This will alert building staff and Security at the main lobby desk.
• All elevators are equipped with a two-way hands-free communication system. Push the button and Security will answer.
• Try to ensure that only one person at a time is communicating with security.
• Elevator technicians are on call 24-hours a day and will immediately respond to elevator malfunctions.

Elevator and Escalator Policies: Do
• Press the “Hall Call” button once.
• Watch your step as you enter and leave the elevator.
• Familiarize yourself with the buttons inside the elevator to ensure proper daily use and quick access should an emergency arise.
• Use the “Door Hold Open” button to keep the doors from closing if you are waiting for another passenger to enter or exit instead of pushing on the door.

Do Not:
• Don’t use the elevator during a fire alarm or emergency.
• Don’t use objects such as umbrellas or briefcases to stop the door from closing.
• Never take strollers on an escalator. This practice endangers your child and other passengers. Use the parking or passenger elevators.
• Do not use escalators for dollies, handcarts or moving parcels. This practice compromises your safety and the safety of others. Use the freight elevator or the parking shuttle elevators.


 

 

145 King West Tenant Manual: Housekeeping

 

Scheduled Janitorial Services

Janitorial service at 145 King West is provided under contract by our janitorial service company. Office and common area cleaning occurs each evening Monday through Friday. Weekend Holiday cleaning can be arranged as an additional service through the 145 King West Management Office. Daytime cleaning is responsible for tidying washrooms and maintaining washroom supplies and other miscellaneous cleaning jobs throughout the complex.

Concerns or questions regarding janitorial service should be directed to the 145 King West Management Office. Periodic janitorial cleaning inspections are conducted as part of our quality assurance program. Please note that the contracted services are for general office cleaning only. As an additional service, we can help arrange additional services, such as scheduled kitchen and refrigerator cleaning, washing of walls, private washroom services, etc. Contact the 145 King West Management Office for more information.

Please note that the janitorial company is not contracted to remove large amounts of garbage, other than what can be placed in a garbage can. We can provide this service if items are labelled with a "GARBAGE" tag.

Please keep empty cardboard boxes or garbage inside your office for removal by the night cleaner instead of in common areas or the freight elevator.

 

Scheduled Janitorial Services for Leased Office Premises

The cleaners will adhere to the following cleaning regimen and schedules:

Nightly Services:
• Empty all waste receptacles and remove waste to a designated area for disposal.
• Empty all recycling containers and remove to a designated area as instructed and in accordance with property management’s program.
• Dust furniture, small radiators, window ledges, systems’ partitions and other horizontal surfaces using a dust-preventative method.
• Clean glass-top desks and tables.
• Remove finger marks and smudges from walls, interior glass partitions, doors and doorframes, switches, and partitions.
• Remove spillage and stains from non-carpeted flooring, wax spray and buff as required.
• Sweep non-carpeted flooring with treated mop.
• Vacuum all carpeted flooring in traffic lanes and pick up litter in the remainder.
• Treat carpeted areas that have been soiled and remove stains. Stains that cannot be removed will be reported to the Property Management Office.
• Dust wall hangings, tops of doors, high ledges, high cabinets, exit signs, clocks and artificial plants using a dust-preventative method.
• Dust telephones.
• Report any burned out lights and deficiencies to the CUSTOMER.
• Spot clean demising entrance door and corridor glass.

 

Periodic Services

Weekly:
• Dust all horizontal surfaces above normal reach (under 5’ – 0”) including pictures and all other framed objects hung on the walls.
• Dust all vertical surfaces of furniture.
• Spray-buff non-carpeted floors.
• Vacuum all carpeted areas, wall-to-wall.
• Damp wipe window ledges.
• Spot-clean all carpets.

Bi-weekly:
• Damp wipe vinyl leather furniture.
• Clean push plates and kick plates.

Bi-Monthly:
• Dust wipe blinds/drapes bi-monthly (adhering to “no visible dust” standard).
• Clean exterior glass frames of fire hose cabinets and emergency telephones.
• Clean demising entrance door and corridor glass.

Monthly:
• Vacuum fabric furniture.
• Damp wipe or wash furniture tops and all other hard-surface office furniture (including legs and feet) to remove finger marks or other soil.
• Wipe clean telephone (handsets and cradles) with a germicidal agent.
• Thoroughly clean fire hose cabinets and emergency telephones inside and out.

Every 4 months:
• Dust all diffusers and induction units.

Bi-Annually/Annually:
• Damp wipe blinds/drapes.
• Strip and refinish resilient tile floor at least once annually.
• Wash air diffusers and return grills annually.

 

Paper Recycling Program

The building paper recycling program is an "All Fibre" program. The “All Fibre” Recycling Program requires minimal separation of the material being thrown out in an office. The motto is "IF IT'S PAPER, RECYCLE IT".

Each employee will receive a desk-side recycling box. A sorting guide can be posted in a common area for reference purposes. Janitorial staff will empty recycling boxes located beside desks each day with regular waste. If you require additional recycling boxes, please advise the 145 King West Management Office.

If a large number of cardboard boxes are ready to be recycled and it is not feasible to put them in the recycling boxes, please label them and cleaning staff will remove them.

Please call the 145 King West Management Office to arrange for recycling bins if you are planning to purge a large quantity of paper and our cleaning staff will make arrangements for pick-up.

Recycling Sorting Guide:
• Papers clips and staples need not be removed.
• For additional desk-side recycling boxes, please contact the 145 King West Management Office.

For additional information regarding Recycling and Carton Disposal please call 416.673.7386 or QuadReal CONNECT at 1-877-977-2262.

 

Window Cleaning

Exterior windows will be cleaned three times per year, weather permitting. Window interiors will also be cleaned once per year. Tenants will be notified in writing before interior window cleaning, so that areas around the windows can be cleared.

For additional information regarding Window Cleaning please call 416.673.7386 or QuadReal CONNECT at 1-877-977-2262.

 

Pest Control

An independent contractor provides regular pest control services after hours to the common areas of the building and tenant spaces.

For additional information regarding Housekeeping, Recycling, Carton Disposal, Window Cleaning and Pest Control please call 416.673.7386 or QuadReal CONNECT at 1-877-977-2262.


 

 

145 King West Tenant Manual: Financial Requirements

 

Monthly Rent and Parking Payments

A monthly rent schedule will be issued prior to the commencement of your lease and typically at the end of each year to reflect changes in additional rent (i.e. Operating Costs and Realty Taxes) for the upcoming year. In addition, a revised monthly rent schedule will be issued if there is a change in your rent (i.e. an increase in basic rent).

The information on the schedule will include the Tenant’s name, suite number, and the rental amount due (broken down by charge and the applicable governing federal and provincial taxes). Please note that an invoice will not be issued, unless specified under the lease.

Parking:
All related parking charges will be invoiced directly to each company monthly. For parking rates and further information, read the Parking section in the online Tenant Information Manual.

Payments:
Rental payments are due and payable, without demand in advance on the 1st day of each month.

Payments for Rent, Parking, and Invoices must be addressed and made payable to:
bcIMC Realty Corporation
102 – 145 KING STREET WEST
TORONTO, ONTARIO
M5H 1J8

QuadReal Property Group is focused on effective methods of controlling expenses while maintaining operating efficiencies in our properties, the underlying goal being competitive additional rates for our tenants. If you have not already, please explore the following payment options that significantly improve payment processing efficiency:

1. A pre-authorized payment plan. This option allows for rental payments to be automatically deducted from your account on the first day of each month.

To enroll, please complete the form from our banking institution and return it to our office for processing. Please note that if you have previously enrolled, this option will renew automatically for the following year.

2. Direct Deposit (EFT). Please contact our office and, if required, we will complete the applicable Authorization Form and provide necessary information.


 

 

145 King West Tenant Manual: Building Rules & Regulations

 

Building Rules and Regulations

1. No cooking or preparation of food that requires venting or produces odours shall be permitted in the Premises.

2. No Person shall use the Premises for sleeping apartments or residential purposes.

3. No musical instruments or sound-producing equipment or amplifiers that may be heard outside the Premises shall be played or operated on the Premises.

4. Tenant will not use the Premises for the storage of personal effects or articles other than those required for business purposes.

5. If any emergency situation arises, Tenant will cause all occupants of the Premises to vacate the Building if directed to do so by Landlord or any public authority in the manner prescribed by Landlord or such public authority.

6. Tenant will not cause unnecessary labour by reason of carelessness and indifference to the preservation of good order and cleanliness in the Premises and in the Building.

7. No animals (except seeing-eye dogs) shall be brought or kept in or about the Building.

8. Canvassing, soliciting and peddling in the Building is prohibited and the Tenant will co-operate to prevent the same.

9. The sidewalks, entries, passages, escalators, elevators and staircases shall not be obstructed or used by Tenant or its employees, agents, visitors or licensees for any purpose other than ingress to and egress from the Premises. Nothing shall be thrown by Tenant (or its employees, agents, visitors or licensees) out the windows or doors, or into the entries, passages, escalators, elevators or staircases of the Building. The landlord reserves entire control of the sidewalks, entries, passages, escalators, elevators, staircases, and corridors which are not expressly included within this Lease, and shall have the right, but not the obligation, to make such repairs, replacements, alterations, additions, decorations and improvements thereto and to place such signs and appliances therein, as it may deem advisable, provided that ingress to and egress from the Premises is not unduly impaired thereby.

10. Tenant will use and cause any third party to use the facilities designated by Landlord to receive, deliver, or move any material, furniture or equipment within, in or out of the Premises or the Building, as the case may be, at such times and in such manner as determined by Landlord.

11. Landlord shall have the right to prohibit any advertising of or by Tenant, which in Landlord's opinion, tends to impair the reputation of the Building or its desirability as a building for offices or for financial, insurance and other institutions and businesses of a like nature. Upon notice from Landlord, Tenant will refrain from or discontinue such advertising.

12. Tenant will not allow smoking in the Premises or the interior Common Facilities (including, without limitation, in staircases, washrooms, and emergency exits), except in areas, if any, expressly designated by Landlord for such purpose.

13. Tenant will co-operate with Landlord’s efforts to stipulate designated smoking areas away from public entrances.

14. Tenant will not install window shades, curtains or blinds of any kind or colour other than Building standard shades, curtains or blinds, without the prior written approval of Landlord.

15. If any apparatus used or installed by Tenant requires a permit as a condition for installation, Tenant must provide a copy of such permit to Landlord prior to such installation.

16. Notice shall be given by Tenant to Landlord with respect to Tenant's intention to place any heavy material or thing within the Premises and all details and specifications thereof shall be supplied to Landlord's structural engineers for its approval and Tenant will comply with the directions of Landlord or its structural engineer in respect thereof. Any and all engineer's costs for consultation shall be treated as Excess Costs.

17. No moving of any furniture or fixtures shall take place during Business Hours. Movement of furniture or fixtures may be made on weekends and holidays and between the hours of 7:00 p.m. and 7:00 a.m. on weekdays with the prior permission of Landlord, the arrangement for adequate security and supervision having been previously made. No locks shall be changed by Tenant either within the Premises or on the access doors thereto, except by approval of and co-ordination by Landlord. Tenant will ensure that all locks within the Premises and all access door locks shall be keyed to the Building master key system.

18. Bicycles or other vehicles shall not be brought or left in or upon any part of the Building except in such area or areas, if any, as are designated by Landlord from time to time.

19. Any hand trucks, carryalls or similar appliances used in the Building shall be equipped with rubber tires, side guards and such other safeguards as Landlord requires or as agreed upon by the parties acting reasonably.

20. Tenant will permit window cleaners to clean the interior windows of the Premises during Business Hours. Tenant will permit the cleaning staff to clean the Premises between 7:00 p.m. and 7:00 a.m. For purposes of security, efficiency and uniformity of housekeeping standards, all cleaning and janitorial services required by the Tenant will be performed by Landlord's cleaning contractor unless otherwise authorized by Landlord in writing.

21. In accordance with the Building fire and life safety plan, Tenant will designate sufficient personnel within the Premises to act as floor warden; if the Premises are situated on more than one floor, Tenant will designate two such personnel per floor. The floor warden and assistant floor warden will be given instructions by Landlord or its authorized representative(s) on procedures to take in the event of a fire or other emergency and they shall participate in the necessary fire drills and procedures as required in accordance with The Ontario Fire Code and the Fire Protection and Prevention Act, 1997, and any other life safety or Health Emergency drills and procedures which may be implemented by Landlord for the Project from time to time.

22. Tenant agrees to observe all reasonable rules and regulations regarding the security and protection of the Building and the tenants thereof including, without limitation, the right of Landlord to search the Person of and/or any article carried by any Person entering or leaving the Building.

23. Tenant agrees to report all water leaks promptly to Landlord.

24. Tenant agrees that the rules and regulations herein above stipulated, and such other and further rules and regulations as Landlord may make, being in its judgment needful for the reputation, safety, care or cleanliness of the Building and Premises, or the operation, maintenance or protection of the Building and its equipment, or the comfort of tenants, shall be faithfully observed and performed by Tenant, and by its employees, agents, visitors and licensees. Landlord shall have the right to change said rules and regulations and to waive in writing or otherwise, any or all of the said rules and regulations in respect of any one or more tenants, and Landlord shall not be responsible to Tenant for non-observance or violation of any of said rules and regulations by any other tenant or other Person. The provisions of the rules and regulations shall not be deemed to limit any obligation or provision of this Lease to be performed or fulfilled by Tenant.


 

 

145 King West Tenant Manual: Tenant Request Forms

 

Tenant Request Forms

These forms must be completed by all tenants.

Tenant Contact Information Form:
This form is to be completed to provide building staff, security, and management with appropriate contact names and numbers for specific situations. It also provides important information on the number of your employees.

Card Access & Key Request Form:
This form is to be filled out for all requests for access card changes, cancellations, new or replacement cards and suite entrance keys. Note that cards can be programmed for specific times and you do not have to provide 24-hour access. For example, you can specify employee access from 6:00 p.m. - 9:00 p.m.

Suite Access Authorization Form:
This form is to be completed by a signing officer of your Company and instructs building security in controlling access to your suite during non-business hours.

After Hours Services Form:
This form is to be completed by a signing officer of your Company and instructs building security in controlling access to your suite.

Tenant Emergency & Power Shutdown Form:
This form is to be completed to provide building security with emergency telephone numbers to enable them to contact you during non-business hours.

 

General Purpose Forms

Freight Elevator Booking Form:
This form is to be completed and forwarded to Building Management five working days prior to the contemplated use. Confirmation by the Management Office must be received.

Property Removal Authorization Form:
This form is to be completed and forwarded to Building Security prior to the scheduled removal of any items and/or equipment from the Building.

Suite Access Authorization Form:
This form is to be completed and forwarded to Security to allow access of clients and guests to the building during non-business hours.

Work Permit Application Form:
This form is to be completed and forwarded to Building Management 24 hours prior to a Contractor being on site. Confirmation by the Management Office must be received.

Tenant Request For Security Supervision Form:
This form is to be completed and forwarded to Building Management 24 hours prior to required supervision. Confirmation by the Management Office must be received.

Tenant Signage Order Form:
This form is to order suite signage and directory bar signage.

Tenant Fire Warden Information Form:
This form is to designate a Tenant Fire Warden who will be responsible for the duties outlined in the Building Fire Life Safety Plan.

Application for Sprinkler Draindown Form:
Please use one form per floor, per draindown.


 

 

145 King West Tenant Manual: Building Profile

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145 King West Tenant Manual: Building Profile

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